> For the complete documentation index, see [llms.txt](https://smugglr.gitbook.io/project/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smugglr.gitbook.io/project/faq-1/troubleshoot.md).

# Troubleshoot

### 1. Fix template error: 

If while publishing a template, the said error occurs, then make corrections to the current template or to the template that the bot mentions. 

Once the corrections are made, you can try publishing again.

Here is a [demonstration](https://drive.google.com/open?id=1Ea-_xFmPobH9tUX095ytXQRB77-Qcw_K) of the same. 

### 2. Bot got deactivated. How to enable it again?

Read [here](/project/faq-1/general.md#bot-got-deactivated-how-to-activate-it-again). 

### 3. FB Inbox has been disabled due to the high volume of outgoing messages. What does it mean?

![](/files/-MB-fLLdND70EQfmLMlc)

Facebook does not allow the use of inbox feature at high traffic, incoming or outgoing. Hence, it gets disabled every time a campaign is sent. As at such high volumes, it is not possible to reply back manually.\
\
You can read about it here: [https://developers.facebook.com/docs/messenger-platform/send-messages/high-mps/](https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdevelopers.facebook.com%2Fdocs%2Fmessenger-platform%2Fsend-messages%2Fhigh-mps%2F\&data=02%7C01%7Cmedha.chakrabartty%40thequint.com%7C8b2f96681ff54ff3dc7b08d81c0fcdb3%7C200127ebcff6490fb0c74a630c2871be%7C1%7C0%7C637290202250229556\&sdata=r0PmZeFB2kN7MkSat0QS%2FLeAVw4uss8LJ43E3bu%2FfGc%3D\&reserved=0)