> For the complete documentation index, see [llms.txt](https://smugglr.gitbook.io/project/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smugglr.gitbook.io/project/master.md).

# Welcome to Smugglr framework

## Introduction

The framework is a blend of configuration, coding, and integration. Build for the marketing team, suited for small and big businesses.

### Services our bot offers

* Content engagement
* Customer support
* User feedback
* User on-boarding

### Features

1. Support text-based chatbots.
2. Respond to keyword-based text.
3. Accept input from the user as a form of inputs/question.
4. Support multi-step conversation flows.
5. Make API calls to web-based services.
6. Support for liquid templates for manipulating data.
7. Provide managed connections to popular chat apps.
8. Hosts your bot.
9. Enable bot testing and quick changes.
10. API / RSS / JSON Integration triggers.
11. Define schedules and delays for delivering messages.
12. Track and display analytics data.
13. Supports triggers to enable actions like email notifications, RSS feeds and JSON integrations, full-text search, user tagging, counters, and user sessions.
14. Natural Language Processing Integration.