Greeting is the text is displayed above the 'Get Started' button when user visits your bot even before becoming a subscriber. This chat window is visible when users click 'Send Message' or discover your bot via messenger.
Greeting has limit of 160 characters.
Setup greeting on the bot settings page.
This is how it is displayed to the subscriber.
Greeting is displayed only on facebook messenger app on mobile.
:- Make best use of Greeting as it is the first introductory text displayed to your potential subscribers.
Welcome message is the first message that is received by your new subscribers.
You can leverage text, image, video, gallery, quick links and buttons to create a impressionable welcome message.
Messages can be created using the Smugglr Bot Builder. Bot settings page will display list of existing templates to choose as welcome message.
Setup Welcome message
When bot is unable to identify user responses it will send a fallback message to the users. It is a way to make our bot responsive and keep users engaged.
We also provide a fallback timeout setting so that we do not send multiple fallback messages if the user continues to respond back. This way our bot does not spam users with the same message.
You can leverage text, image, video, gallery, quick links and buttons to create a fallback message.
Messages can be created using the Smugglr Bot Builder. Bot settings page will display list of existing templates to choose as fallback message.
Setup Fallback message and timeout