Templates

All about creating and sending campaigns using various types of templates.

1. Creating gallery / story campaigns

In conversation builder, select the gallery template, paste the story url in the URL section. Make changes to title or subtitle if needed. Once saved, publish.

See tutorial here.

Do not use money/currency/payment related text in title or subtitle.

Avoid incomplete colon marks in title or subtitle.

2. Creating video campaigns

In conversation builder, select ‘video’ template. Upload video. Once saved, publish.

See tutorial here.

3. Sending user to Youtube page

In conversation builder, select the gallery template, paste the Youtube url in the URL section. Make changes to title or subtitle if needed. Once saved, publish.

See tutorial here.

4. Sending videos / images published on Facebook

Select ‘Facebook Media’ template, enter the facebook url of the video/image published on FB. From the dropdown list right below, choose ‘video’ or ‘image’. Once saved, publish.

See tutorial here.

5. Using 'Text' template

In conversation builder, select Text template, give the template a name and then enter the text you want to send. Once saved, publish.

Emoticons can be added to the text.

Stay within character limit otherwise text will not get saved.

See tutorial here.

6. 'Add Button' feature

It is a clickable button which can be incorporated in templates. This button can direct the user to a URL or it can call for any other template.

Emoticons can be added to the text.

Stay within character limit otherwise text will not get saved.

Maximum 3 buttons can be created.

See tutorial here.

7. Using 'Quick reply' feature

8. Connecting two templates

9. Keywords

Words that work as triggers/ commands that pull a specific template/ gallery or any action.

Steps to set a keyword to a template:

  1. Go to the specific template in conversation builder.

  2. Click on 'Keyword' button which is right below the said template.

  3. Type in the preferred keyword and save.

  4. Publish.

  5. Test the keyword by typing it in your messenger bot.